Automated Survey Bot

Automated Survey Bot

About Client

Industry

Software Development Company

Location

Canada

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Project Overview
Traditional Process
Challenges
Our Solution
Outcome
Features
Technologies Used

Project Overview

Our client faced challenges with manual survey processes, including time-consuming survey creation, distribution, and data collection. 

These processes were not only resource-intensive but also susceptible to inaccuracies and delays. 

In response, we developed an automated survey bot that streamlines the entire survey lifecycle within Microsoft Teams and Slack. 

The bot allows administrators to configure surveys and enables users or employees to conveniently submit responses. Administrators have access to real-time statistics on survey submissions for monitoring and analysis purposes.

Traditional Survey Process

01
Survey Creation: Surveys were manually created by administrators, which was time-consuming and prone to inaccuracies.
02
Survey Distribution: After creation, surveys were distributed through email or other manual methods, which lacked efficiency and real-time tracking.
03
Data Collection:Responses were collected manually, leading to delays and potential data entry inaccuracies.
04
Analysis: Analyzing survey data required manual consolidation and was not real-time.

Challenges in Traditional Process

01
Time-Consuming Processes: Manual survey creation, distribution, and data collection were time-consuming.
02
Inaccurate Data Collection: Manual processes introduced the risk of errors in survey content and data entry.
03
Lack of Real-Time Insights: Traditional methods did not provide real-time analytics for monitoring and decision-making.

Our Solution

The automated survey bot has transformed our client's survey processes by introducing efficiency, accuracy, and real-time insights. By leveraging familiar chat platforms and automation, the bot has improved user engagement and streamlined the entire survey lifecycle.

01
Automated Survey Creation Administrators can easily create surveys using the bot’s intuitive interface, saving time and reducing inaccuracies.
02
Seamless Distribution: Surveys are distributed directly within Microsoft Teams and Slack, reaching users where they are most active
03
Convenient Data Collection: Users can submit survey responses within the chat platforms, streamlining the data collection process.
04
Real-Time Analytics: Administrators have access to real-time statistics on survey submissions, enabling proactive decision-making.

Outcome

01
Time and Cost Savings: Automated processes save time and reduce resource requirements.
02
Improved Data Accuracy: Automation reduces the risk of errors in survey content and data entry.
03
Enhanced Decision-Making: Real-time analytics provide actionable insights for better decision-making.
04
Increased User Engagement: Real-time analytics provide actionable insights for better decision-making.
05
Benefits in Numbers: As below;

100% boost in ease of conducting surveys

95% improved quality and time of decision making

90% reduction in delays

80% improved client feedback

Time and Cost Savings: Automated processes save time and reduce resource requirements.

Improved Data Accuracy: Automation reduces the risk of errors in survey content and data entry.

Enhanced Decision-Making: Real-time analytics provide actionable insights for better decision-making.

Increased User Engagement: Convenient survey submission within familiar chat platforms increases user participation

Benefits in Numbers: As below

100% boost in ease of conducting surveys

95% improved quality and time of decision making

90% reduction in delays

80% improved client feedback

Features of the Automated Survey Bot

01

Administrators can authenticate and log in to the app using Single Sign-On functionality through Slack or Microsoft Teams platforms.

02

Users have the ability to create and modify surveys within the app.

03

Users can configure the channels or teams within Slack or Microsoft Teams where they want to grant access to the survey.

04

Users have the flexibility to configure the frequency at which the survey is offered.

05

The app automatically sends out surveys based on the configured frequency set by the user.

06

The app enables users to receive and collect survey responses efficiently.

07

The app can send real-time updates of survey submissions to the administrator’s Slack or Microsoft Teams platform.

Technologies Used

Azure for Hosting
Third Party Integrations

  • Microsoft Graph APIs
  • Microsoft Bot Connector APIs

SSO (Single Sign-On)

Azure Bot Service
Azure Bot Service
Backend Framework

  • Laravel