fire safety operations with intelligent chat assistant

Fire ORA

About Client

Industry

Fire Safety

Location

UAE

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Project Overview
Traditional Process
Challenges
Our Solution
Outcome ​
Features
Technologies Used
Demo Video

Project Overview

In conventional fire safety operations, technicians face challenges accessing relevant information efficiently. They rely on manual procedures, which are time-consuming and prone to errors. Field technicians usually call their office staff to find out any accurate information.

To address these challenges, we introduced “Fire Safety Operations with Intelligent Chat Assistance.” The chatbot includes multilingual support for both Arabic and English languages. The Chatbot empowers technicians by providing instant clarification on fire safety standards and guidance on necessary implementations. It enhances efficiency during on-site visits and ensures adherence to standards. Chatbot helps find relevant information from the 20+ PDFs about UAE fire safety standards.

The Chatbot facilitates quick document retrieval, saving time previously spent on call and helping field technicians resolve their queries without needing hundreds of call center executives. Overall, “Fire Safety Operations with Intelligent Chat Assistance” revolutionizes fire safety operations by leveraging artificial intelligence to enhance efficiency, accuracy, and responsiveness.

Traditional Process

01
Finding Information: During inspections, when field technicians required information, they had to contact their office staff. This process often took a while, and sometimes they couldn’t get the information they needed. Additionally, if all the office staff lines were occupied, field technicians had to wait until someone was available to assist them with their query.
02
Limited Communication Channels: Communication was only possible through traditional methods, like phone calls or emails. This made it slow and inefficient to share important information between different people involved in the process.

Challenges Faced

01
Time Consuming process: Field technicians often spend a lot of time on calls with their office staff to get important information. Sometimes, the office staffs’ lines are busy because they’re occupied with other tasks, causing delays in technicians getting the information they need on time..
02
Risk of Errors: Sometimes, office staff are not able to provide the correct information to field technicians due to the high volume of calls. This poses a risk as technicians may not receive accurate information, leading to potential misunderstandings.
03
Delays in response: Office Staff may not always be available when field technicians need them, causing delays in receiving the right information at the right time. This leads to delays in technicians’ work.
04
Communication Challenges: Contacting relevant personnel or stakeholders can be challenging every time. Technicians may struggle to reach the right person to know about information, resulting in further delays in response.
05
Limited Access to resources: Field Technicians may encounter difficulties accessing crucial information, like guidelines or instructions, particularly if they don’t receive responses from respective office staff. This impedes their ability to make informed decisions, as they depend on contacting their office staff for assistance.
06
Language Barriers: Sometimes, office staff speak different languages than field technicians, making it difficult for them to understand each other’s specific requirements. This can pose challenges in communication and understanding between technicians and executives.

Our Solution

01
On-Demand Information Access: To overcome reliance on office staff, we introduced a chatbot for on-demand information access. Field technicians can now swiftly retrieve critical information through a chatbot, eliminating delays and enhancing operational efficiency.
02
Real-time Guidance and Support: The chatbot serves as a reliable assistant during emergencies, offering real-time guidance on appropriate actions to take. Technicians can rely on the chatbot for immediate support and direction in crisis situations.
03
Streamlined Information Access: The chatbot makes it easier to find information quickly by giving instant access to data.Technicians no longer need to spend time on call with their office staff, saving valuable time and reducing the risk of errors.

Outcome

Implementing the chatbot resulted in a significant 50% reduction in response time to field technicians.

The adoption of the chatbot led to a notable 30% increase in overall efficiency across fire safety operations.

By streamlining processes and reducing dependency on call centers , the organization achieved a commendable 20% reduction in fire safety operation costs.

The implementation of the new system resulted in consistently high levels of customer satisfaction due to improved service delivery and responsiveness.

Approximately 60% of the time was saved with the implementation of the Chatbot, ensuring that field technicians could access the right information at the right time.

Features

Multilingual Support - Arabic and English

Conversational History Tracking

Technology Stack

LLM
Large Language Models (LLMs)

  • OpenAI as a LLM

Front-end

  • React

Backend

  • Node
  • Python
  • Flask
  • Nginx

chatbot
Bot Framework

  • Botpress V12

sorting
Storing the data for the RAGs

  • ChromaDB(Vector DB)

Database

  • SQL Database (PostgreSQL)

Deployment and Scaling

  • Docke
  • Kubernetes

Cloud Services

  • AWS Cloud Services (EC2, S3, ACM, Route53, Simple Email Service, WAF)

Project management
Project Management

  • Azure DevOps

Demo Video