MediConnect – SaaS based Healthcare Platform
MediConnect – SaaS based Healthcare Platform
About Client
Industry
Health
Location
USA
Industry
Health
Location
USA
Project Overview
Our USA-based client was struggling with a fragmented prescription and medical product delivery process. Doctors, Pharmacies, Courier Partners, and Patients operated on separate systems, leading to manual errors, operational delays, and limited visibility. Patients often faced delays in receiving medicines or medical products and lacked real-time updates on their prescriptions. Managing multiple pharmacy branches and ensuring compliance further complicated the process, making it time-consuming and error-prone.
To address these challenges, SculptSoft developed MediConnect, a secure, scalable SaaS-based healthcare platform that digitizes the entire prescription and medical product delivery journey. When a doctor creates a prescription, it is uploaded directly into MediConnect and automatically routed to the contracted pharmacy chosen by the doctor.
In addition to prescriptions issued by doctors, MediConnect also supports direct orders, where patients can request medicines and medical products directly from a registered pharmacy. However, these orders are only processed if the patient has a valid prescription. Once the pharmacy processes the order, the courier ensures timely and secure delivery.
With real-time tracking, automated workflows, and secure data handling, MediConnect eliminates manual errors, reduces operational delays, and enhances patient trust by providing a transparent and reliable healthcare experience.
Traditional Process
Before MediConnect, the client’s prescription and medicine delivery process followed traditional methods:
01
Paper-Based Prescriptions
Doctors issued prescriptions on paper, requiring manual handoffs to patients or pharmacies.
02
Manual Pharmacy Processing
Pharmacy staff manually verified prescriptions and prepared medicines, often leading to delays and errors.
03
Independent Courier Coordination
Patients or pharmacies had to arrange deliveries through third-party couriers without integration, causing inconsistent timelines.
04
No Centralized Tracking
Patients, doctors, and pharmacies had limited visibility into prescription status or delivery progress.
05
High Administrative Burden
Reconciliation, order verification, and tracking consumed significant time for healthcare providers and pharmacy teams.
Challenges Faced
Before development, the client struggled with fragmented and time-consuming processes for managing prescriptions, medical products, and deliveries, making it hard to provide a seamless and scalable healthcare experience. The key challenges included:
01
System Fragmentation
There was no unified digital ecosystem connecting doctors, pharmacies, couriers, and patients. Each group relied on separate tools, which led to data silos, frequent delays, and miscommunication across the network.
02
Manual Dependencies
Prescription handling relied heavily on paper-based processes and manual re-entry at pharmacies. This increased workload, slowed down operations, and introduced frequent human errors.
03
Scalability Limitations
Every time a new pharmacy branch was added, separate infrastructure and processes had to be set up. This made scaling expensive, time-consuming, and difficult to manage centrally.
04
Compliance Complexity
Sensitive patient and prescription data was managed without strong security or audit controls. This left the system exposed to compliance risks, especially with HIPAA and healthcare data protection standards.
05
Operational Delays
Fulfilling a prescription required multiple back-and-forth communications between doctors, pharmacies, and couriers. Without automation, the process took longer, frustrating both staff and patients.
06
Lack of Real-Time Tracking
Patients and providers had no visibility into the prescription preparation or delivery status. This lack of transparency reduced trust and caused uncertainty around timely medication delivery.
Our Solutions - MediConnect
SculptSoft developed MediConnect as an enterprise-grade, AI-powered healthcare automation platform that addresses each challenge through comprehensive digital transformation:
01
End-to-End Digital Prescription Flow
Doctors can directly create medicine orders on the platform, which are instantly routed to the selected pharmacy for fulfillment. From there, medicines are prepared and courier tasks are automatically assigned, ensuring a smooth and error-free process.
02
Multi-Tenant SaaS Architecture
Each pharmacy or healthcare provider operates on its own whitelisted domain (e.g., provider.mediconnect.com). This setup ensures independence while maintaining centralized control, scalability, and strict data security.
03
Order-Status Tracking
Both patients and providers can track prescriptions from preparation to doorstep delivery. This transparency improves trust, reduces anxiety, and ensures medications are received on time.
04
Automation & AI-Powered Validation
The platform validates prescriptions automatically before processing orders, reducing the chance of fraud or mistakes. AI-driven checks ensure compliance while minimizing manual review time.
05
Branch & Network Management
Pharmacies with multiple branches can manage operations through a single connected system. This eliminates duplication of effort and makes scaling across new locations quick and cost-efficient.
06
Data Security & Compliance
Robust encryption, role-based access, and audit logs guarantee that all healthcare data is secure. The system adheres to HIPAA and other regulatory standards, minimizing legal and compliance risks.
07
Scalable Cloud Deployment
The solution is built on a scalable cloud infrastructure, allowing new pharmacies, doctors, and patients to be onboarded seamlessly. This ensures long-term growth without performance or stability issues.
Outcome
60% faster prescription processing with automated workflows replacing manual entry.
40% reduction in errors related to data entry and order handling.
70% improvement in patient trust & satisfaction due to real-time tracking and secure delivery.
Operational costs reduced by 35%, as pharmacies required fewer administrative resources.
Compliance adherence improved to 100%, ensuring secure handling of sensitive patient data.
Scalable growth enabled, allowing new pharmacy branches to onboard in hours instead of weeks.
Features
Secure Digital Prescription Upload
Automatic Pharmacy Routing
Direct Patient Medicine Ordering
Multi-Branch Pharmacy Management
Courier Integration for Doorstep Delivery
Real-Time Prescription & Delivery Tracking
Encrypted Data Handling (HIPAA/GDPR-Compliant)
Seamless Provider–Pharmacy–Courier Connectivity
Error Reduction with Automated Workflows
Scalable Multi-Tenant Architecture
Analytics & Reports for Better Decision-Making
Technology Stack
Backend
- Python
- FastAPI
Frontend
- React.js
Data Base
- PostgreSQL
Email/SMS Notification
- AWS
- SNS
Orchestration
- AWS EKS (EC2 Launch Type) Kubernetes
Cloud Provider
- AWS
Storage
- AWS S3
Background Processing Library
- Celery
Load Balancer
- Elastic Load Balancer
Web Firewall
- AWS WAF
Background Processing Worker
- AWS SQS
